General Questions
Product Questions
Returns, Replacements & Coupons
Where can I purchase PROFOOT products?
PROFOOT products can be purchased at most major retailers- please check the PROFOOT.co website to see what PROFOOT products each retailer stocks. Also, check online at www.amazon.com or www.drugstore.com.
Can I buy products direct from PROFOOT Inc.?
No, sorry. PROFOOT is a manufacturer, we do not sell to consumers directly.
How can I set up an account for my business with PROFOOT Inc.?
You can email PROFOOT at [email protected] for inquires and your email will be directed to our Sales Team.
Do your insoles come in different sizes?
No, our 3/4 insoles come in one size for Women, sizes 6-10, and one size for Men, sizes 8-13. Our full insoles can be trimmed along size lines with a sharp scissor to fit your shoe. We always suggest trimming to 1 size larger first and check for fit.
How do I wash my PROFOOT product?
All PROFOOT products can be hand washed with warm water and air dried. For our Vita- Gel products, sprinkle with corn starch once dry. Do not machine wash any of the products.
What if my pet drank or ingested one of the products?
If your pet or someone ingested some of the solution or cream do not call PROFOOT. Call the Poison Control Center immediately at 1-800-222-1222 and have the package bottle or jar handy for reference.
Do any of your products contain latex?
None of our PROFOOT products contain natural latex which is often the cause of allergic reactions. Our double cushion insoles, corn and callus cushions contain synthetic latex which is hypoallergenic.
How long will my Insoles or Specialty Inserts last?
Most of your PROFOOT Insoles/Specialty Inserts will last for 6 months. The Miracle custom-molding insert may need to be replaced after 3 months. Longevity will depend on how often they are worn and your activity level while wearing them.
Can I wear just one insole in one foot?
No, we recommend you always wear the insoles as a pair- one in each shoe. If you have a leg length discrepancy- please consult with a medical professional prior to use.
Why do the ProClearz instructions say not effective on the scalp or nails?
Fungus spreads to your nail from underneath the skin. The liquid will not penetrate through the nail to get to the skin. Applying the liquid directly on your skin is effective for curing fungus. Fungus can spread to your cuticles, nail beds and even the nails themselves. If the nail is intact, meaning not cracked, the liquid may not be able to penetrate the hard nail which is why the package says that it is not effective on the nail.
How long will it take to cure my nail fungus?
That depends on the individual. Consistency is key in curing nail fungus. It can generally take a few months to see improvement sometimes longer as the nail needs to grow out. When you see improvement, continue to use the product twice daily until a full, healthy new nail has grown in.
What is the best way to treat my nail fungus?
Keep your feet clean and dry and ventilated as long and as often as you can. Cut nails very short and file nail down as low as you can. It is important to apply product on your skin twice per day, every day.
Is it normal for my nail to fall off?
In some cases, the nail has been infected for quite some time causing the nail to separate from your skin. This can be beneficial as now you can apply the product directly onto the infected nail bed. Usually the nail will grow back healthy if you continue to follow the instructions properly.
Can I wear nail polish while using ProClearz?
Yes. ProClearz has an inactive ingredient called acetone. Acetone is known as a nail polish remover. However, the product is to be applied on the skin around and under your nail not on the nail itself. Please see instructions.
Can I use the ProClearz product more than twice a day? Are there side effects?
The FDA recommends the use of this product twice per day, morning and evening. ProClearz contains the active ingredient tolnaftate which is proven to both cure and prevent fungus. You may continue to use ProClearz twice daily to prevent the recurrence and spread of fungus. ProClearz does not have any side effects when used as directed.
What is the powder white substance around the cap and/or the little rocks inside the bottom of ProClearz? Has it gone bad?
The substance you see around the cap is from the acetone inactive ingredient after it has dried up. The little rocks mean the ingredient has crystalized. It does not negatively impact the products’ performance in any way. You may continue use.
Can I use the same brush I used on my infected nail and put the brush back in the bottle?
Yes. The formula is a fungal shield. It is safe to continue use.
How can I get the ProClearz Cream to release from the pen?
If you are having difficulty with getting the cream out, leave the pen facing down overnight or hit the pen in the palm of your hand as you would a bottle of ketchup and the cream should start moving its way to the end of the brush.
Is Heel Rescue Foot Cream safe to use on other areas of your body?
Yes, you can use this cream to moisturize your entire body. Please be careful to avoid eyes, nose, ears and mouth.
How do I open the pump on the Heel Rescue Foot Cream?
Press the pump down and turn clockwise. The pump will “pop-up” and be ready for use. If the pump doesn't pop up, try tightening the ring around the neck of the jar first.
Does the Heel Rescue Foot Cream have an expiration date?
The recommended shelf life is 3 years. There is a lot # on the bottom of the jar. This is an example of how it is coded;
Lot #12162A
121 Julian date of manufacture or the 121 day of 2016; April 30, 2019 would be expiration date
6 Last digit of the year the batch was produced
2 Sequence of manufacturing batch for the day
A First production run
Does Heel Rescue Foot Cream contain any animal or insect ingredients (is it vegan)?
Heel Rescue Foot Cream contains silk amino acids made from hydrolyzed silk, which is not vegan.
Does the Heel Rescue Foot Cream contain urea?
No, Heel Rescue Foot Cream does not contain urea.
Does the Heel Rescue Foot Cream contain microbeads?
No Heel Rescue Foot Cream does not contain microbeads.
What are the parabens in Heel Rescue Foot Cream for?
Parabens are among the most commonly used preservatives in cosmetic products. Chemically, parabens are esters of p-hydroxybenzoic acid. The most common parabens used in cosmetic products are methylparaben, propylparaben, and butylparaben. Typically, more than one paraben is used in a product, and they are often used in combination with other types of preservatives to provide preservation against a broad range of microorganisms. The use of mixtures of parabens allows the use of lower levels while increasing preservative activity.
Why are preservatives used in cosmetics?
Preservatives may be used in cosmetics to protect them against microbial growth, both to protect consumers and to maintain product integrity. Current FDA opinion is there is no reason for consumers to be concerned about the presence of parabens in cosmetic or skincare products.
Which side of the Ultra-Gel Insoles faces up?
The gel side faces down and the soft fabric side faces up. Your foot steps on the soft-cushion fabric side.
Do the Triad Orthotics come in a full length?
No, the Triad Orthotics are specifically made to a ¾ length to target areas such as the Ball of Foot, Arch and Heel. Further, it eliminates crowding of the toe area to ensure a comfortable fit.
Where can I purchase replacement blades for the Callus Trimmer?
Unfortunately, we do not sell the blades separately. Most standard blades purchased on Amazon will fit.
Where can I purchase the lilac & white (women) and the blue on blue (men) 2oz. Miracle Insoles?
These particular insoles can be purchased through www.Walgreens.com and www.amazon.com
Where can I purchase the Original 2oz. Miracle Insole in baby blue (women) and black (men)?
These popular insoles are available on www.amazon.com.
How can I be sure I am using the Goodnight Bunion correctly?
There is an instructional video for the Goodnight Bunion on the products’ page of this website.
Can a person with diabetes use Goodnight Bunion?
We do not recommend the Goodnight Bunion for diabetics in case you have circulation issues. Consult with your physician about your use of the product.
What if the strap on the Goodnight Bunion breaks?
Please email [email protected] for a replacement strap.
Can the Goodnight Bunion be worn with shoes?
No, the Goodnight Bunion is not designed to be worn in shoes. Do not walk while the Goodnight Bunion is in place on your foot. Wear the Goodnight Bunion while you relax or sleep.
Does the Goodnight Bunion come in different sizes.
No, the Goodnight Bunion comes in only one size that will fit most feet.
Are the Goodnight Bunion marked "right" & "left"? Or can they be used interchangeably?
The Goodnight Bunion pair come with a right and a left. It is indicated on the white plastic part that your big toe goes into; above the PROFOOT logo.
How long do I have to use the Goodnight Bunion before I see results?
The only true way to cure a bunion would be surgery. The Goodnight Bunion device provides pain relief during wear by gently stretching the toe into a more normal position. The Goodnight Bunion should not be worn too tight that it becomes uncomfortable. Stop wearing poor fitting or tight shoes to help prevent further development of the bunion.
When using the PROFOOT Toe Straight, how long does it take to see an improvement of the toe? Do you wear it every day?
Toe Straight is designed to alleviate discomfort and does not correct a hammertoe. The product should offer relief and enable you to wear shoes more comfortably. You can wear the Toe Straight every day for up to 18 hours per day. There is an instructional video on the product page of the website www.PROFOOT.co- you can view to ensure you are wearing the product correctly.
Does the Toe Straight come in different sizes?
Right now we only make the Toe Straight in one size- which will fit most feet and toes.
Does the Toe-Kini come in different sizes?
The Toe-Kini comes in only one size, Women’s 5-9. Toe-Kini is designed to be snug, but shouldn’t be uncomfortable.
Can I wear Toe-Kini if I have diabetes?
We do not recommended Toe-Kini to customers with diabetes as this may cause circulatory issues. Consult your physician for use recommendations.
Refunds & Replacements
Returning something? Print this form.

Refunds- can be issued with proof-of-purchase such as a receipt or barcode from product packaging.
Mail in receipt (for full refund) or the Barcode (for partial refund) to:
919 Fairmont Avenue
Elizabeth, NJ, 07201
Replacement- Send a proof-of-purchase with a request to the address above. Do not mail in products.
Still need assistance? Contact Us >>